1. HelloFresh allows you to use credit in your customer account (“HelloFresh Cash”). HelloFresh Cash is non-refundable and can only be used for future purchases of goods and services available on our Website in the Republic of Ireland. These HelloFresh Cash Terms apply to your use of the HelloFresh Cash feature and apply together with the Hello Fresh Terms and Conditions. In the event of conflict with these terms, these HelloFresh Cash Terms have priority. In addition to these terms, HelloFresh Cash will be subject to any additional terms communicated or otherwise made available to you at the time it is deposited.
2. HelloFresh Cash may be added to your account in the following ways:
- Deposit HelloFresh Cash: by using the deposit function provided on our Website;
- Gift Card HelloFresh Cash: by redeeming certain Vouchers or a gift card;
- Customer Care HelloFresh Cash: by a discretionary payment by HelloFresh for customer satisfaction or as compensation;
- RAF HelloFresh Cash: by participating in a refer-a-friend promotion; and
- Promotional HelloFresh Cash: by participating in such other loyalty schemes or promotions that may be communicated from time to time.
3. The maximum amount that can be held in Deposit HelloFresh Cash is €250. A minimum load amount for each deposit transaction may also apply. HelloFresh may amend these limits at any time without notice.
4. Your HelloFresh Cash balance can be viewed in your customer account. HelloFresh Cash does not have an equivalent amount in real currency and cannot be exchanged for money. Once added, HelloFresh cash is non-refundable.
5. If your HelloFresh Cash balance is not sufficient to pay the total amount of an order, HelloFresh will use an additional payment method provided by you for the remaining balance of the order. HelloFresh reserves the right to use HelloFresh Cash to settle any amount due for previous unpaid orders.
6. HelloFresh Cash will expire as follows:
- Deposit HelloFresh Cash: the end of the third calendar year following the year it was purchased (e.g. funds added during 2026 expire on 31 December 2029).
- Giftcard HelloFresh Cash: 5 years from the date of purchase or distribution by HelloFresh of the gift card.
- All other HelloFresh Cash: 1 year from the date the amount was added.
7. If your balance includes HelloFresh Cash from multiple sources, it will be used in the following order: Deposit HelloFresh Cash, Gift Card HelloFresh Cash, Customer Care HelloFresh Cash, RAF HelloFresh Cash, Promotional HelloFresh Cash.
8. HelloFresh may, at its discretion, send reminders or notifications via email, SMS, WhatsApp, mail, telephone, or other means regarding the availability or upcoming expiry of HelloFresh Cash. However, we are not obliged to do so and accept no liability for any loss arising from a failure to notify you.
9. If you request the deletion of your customer account or if your customer account is automatically deleted due to inactivity, all HelloFresh Cash will be permanently forfeited and cannot be reinstated. For HelloFresh Cash that is not Deposit HelloFresh Cash, we reserve the right to delete any remaining balance on your account upon cancellation of your subscription, at our discretion.
10. The use of HelloFresh Cash may be restricted from time to time in accordance with HelloFresh’s reasonable business requirements. Such restrictions may include, without limitation: (a) limits on the amount of HelloFresh Cash that can be used in a single transaction or in a defined period; (b) restricting the use of HelloFresh with other promotional offers or discounts; or (c) excluding the use of HelloFresh Cash towards delivery charges, surcharge items, premium items or extras.
11. HelloFresh Cash is not transferable and can only be used on your own customer account. For the avoidance of doubt, HelloFresh Cash cannot be used for any brand operated by HelloFresh other than the brand of the Website where it was added and may only be used in the United Kingdom.
12. HelloFresh may suspend, terminate or limit the functionality of HelloFresh Cash on your customer account by giving you reasonable prior notice. We will not give you notice where we have reasonable grounds for believing that immediate termination, limitation or suspension is required (including, without limitation, if we reasonably suspect fraudulent or abusive use, if we are subject to a legal obligation or if you are in breach of our Terms).
13. HelloFresh does not represent or warrant that the HelloFresh Cash payment method will always be available.
14. HelloFresh Cash is not covered by the Financial Services Compensation Scheme. This is because HelloFresh Cash is not a regulated financial product. In the unlikely event that HelloFresh becomes insolvent, some or all of the amount held may not be available to be spent.
15. It is your responsibility to keep your HelloFresh account credentials secure. HelloFresh is not responsible for any unauthorised use of your HelloFresh Cash.
16. In the event that HelloFresh has any legal obligation to return any HelloFresh Cash, any refund will be processed in accordance with applicable law. Under no circumstances will HelloFresh refund any amount that exceeds the monetary amount deposited by you.
17. We reserve the right to amend the HelloFresh Cash terms and conditions from time to time.