Frequently Asked Questions

Below you will find answers to the most frequently asked questions about our food boxes.
Below you will find answers to the most frequently asked questions about our food boxes.


How long do your ingredients stay fresh?

As a general rule, our meat will always have an expiry date of at least 3 days from the date of delivery. Other ingredients' freshness can vary but are all designed to last the week.

We'd advise you to plan your meals with the freshness of items in mind, using products such as fish with shorter expiry dates at the start of the week. Check the recipe cards for any eat me first or eat me early messages which are there as a guide to consuming the recipes.

I have a missing ingredient

We're sorry to hear that.

We ask that you first double check your box, including the cool pouch and meals bags. The cool bag contains your dairy, meat and prepped veg, so please check it carefully before throwing it away.

If it looks like an ingredient, meal bag or item is still missing or packed incorrectly, please let us know by clicking here know so they can make this right.

I’m not happy with the quality of an ingredient

Here at HelloFresh, our focus is on fresh, seasonal ingredients, and making sure all produce leaving our warehouse is up to the high standards we expect.

Some ingredients such as our Chicken is vacuum sealed for freshness purposes. During this process oxygen is removed from the packaging which can cause an eggy smell. If you allow it to sit for a few minutes the smell should pass.

If the smell does not pass or the ingredient you received is damaged or poor quality, please contact us. We take all these cases seriously.

We do ask you to provide photos of these items so we can investigate any problems thoroughly with our Suppliers.

I am missing a recipe card

We're sorry to hear you were missing a recipe card, but don't worry, we've got you covered. Our recipe cards are stored in our recipe archive and on your weekly menu. Click on the icon below to log in, select the meal you're missing a recipe card for and download the PDF.

Where can I find the nutritional information?

Nutrition information can be found on the website, just select the recipe you want the nutritional information for and then select 'see full recipe'. This information can also be found on the recipe cards in your box.

Where do your ingredients come from?

At HelloFresh, we believe that everyone deserves fresh food straight from the source - and that starts with our suppliers. Our in-house team works hard everyday to foster close relationships with honest and trustworthy suppliers to source beautiful, quality ingredients for your best dinner yet. Because knowing where your food comes from is just as important as how it tastes. Most of our meat, as well as a selection of vegetables, baked goods and dairy products are 100% local!

We maintain close relationships with our suppliers to ensure that the ingredients we supply to our customers are of the highest possible quality and the perfect fit for our delicious recipes.

Our suppliers

Responsible ingredient sourcing means getting to know our suppliers far beyond the specs we can read on a label. We aim to get as close to the source of our supply as possible, to ensure freshness while minimizing extra food miles, warehousing and food waste in the supply chain.

Where can I find a list of allergens?

HelloFresh has a variety of recipes that could potentially contain an allergen. Ingredients are stored separately in order to minimize cross-contamination.

Most ingredients pass through HelloFresh to the customer sealed in the packages they were received in, however, there is a small chance of cross-contamination so we cannot guarantee that a recipe is free of a particular allergen.

At the moment we do not offer specific allergy preferences. But we do list all of the allergens on our recipe cards, and on the website when you are selecting your recipes. We highlight specific ingredients that contain one or more of the 8 major allergens: milk, eggs, fish, shellfish, tree nuts, peanuts, wheat, and soybean.

We leave it to our customers to review the ingredients and determine which recipes best suit their dietary needs.

Do you cater for allergies and dietary requirements?

All of our ingredients are labelled on our upcoming recipes and our ingredient packaging so you can see exactly what’s going into your recipes to make your meal choice.

However, as our suppliers and packing team handle such a wide range of ingredients, we cannot guarantee that no traces of other allergens may be present. For this reason, we do not offer a gluten free or dairy free preference.

Are the ingredients organic?

Some of our suppliers are certified organic and we plan to explore more moving forward, but the most important factor to us when sourcing ingredients for our customers is that we work with specialist suppliers who engage in sustainable practices, and that we focus on flavour, making sure we bring our customers the most delicious ingredients possible.

Sourcing fresh produce is our bread and butter and our supply team is really confident that our suppliers source for us not only the best quality, but also ethical and sustainable produce.

Where can I find past recipes?

To browse through our past recipes, click on the icon below and log in to see our recipe archive.

Do you offer vegetarian/vegan options?

When you are placing your first order you can select a veggie preference or if you are already a customer you can change your preference to include veggie recipes. Click here to see how you change your preference.

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