Frequently Asked Questions

Below you will find answers to the most frequently asked questions about our food boxes.
Below you will find answers to the most frequently asked questions about our food boxes.


Can I send vouchers to my friends and family?

Absolutely! We offer two referral schemes for new customers to use towards their first HelloFresh box: Freebies and HelloShare

Freebie: From time to time you will have the opportunity to give a freebie to a friend or loved one. To check whether you have free boxes to send click here.

You will also always have the option to send a discount voucher to your loved ones in the amount of €41 for 2 person box, or € 67 for 4 person box, and further €10 discount for each of the next 2 boxes they order. If they use your voucher, you will get € 10 credit, it's a win-win!

To share these discounts, enter your friend's email address on your accounts page and they'll receive instructions on how to place their order.

Don't forget, we are a weekly subscription service, so when your friends and family redeem their voucher box, they will receive weekly deliveries, unless they skip or cancel their subscription before our deadline, which is the XX

We will delivery to any area in the Republic of Ireland

Has my voucher applied?

Firstly, it’s always good to double check your offer to see if it’s for existing or new customers.

Pre sign up:

When you are applying your voucher, you'll see a green notification bar at the top of the page. If this notification pops up, your voucher has definitely applied. Please see the screenshot below:


Existing customer:

As an existing customer you’ll need to check if your offer has been applied on the 'add discount' section on plan settings under your account settings.


I have a voucher code, why are you charging me €1 ?

Initially €1 will be taken from your account to authorise the payment details. This process is to validate that the card is correct and for us to process an order for you. The payment will refunded back to you within 3-5 working days.

This applies to all of our orders (even free boxes!) so that we can ensure we have current payment details in place for people who are starting an ongoing subscription.

Redeeming my voucher

If you're a new customer setting up your subscription for the first time, click on the link below and scroll down to the box which asks 'Do you have a promo code?':

New customer voucher application

Once you've entered your code, a message will appear confirming the promo will apply to your order. You can then continue with the checkout process.

Existing customer voucher application

If you're an existing customer, click on the link below and login to apply your voucher to your account:

If you were sent a voucher via email, click on the link in the email and follow the steps.

Having trouble? Get in touch with our Customer Care team who will be happy to help.

My voucher code isn't working

Firstly, please make sure you've read the T&Cs on the specific voucher you have received. Are you a first time customer or have you set up a subscription with us before? A lot of our vouchers apply to first time customers only.

We would also recommend some basic troubleshooting. If you can, use Google Chrome as your browser and try again using an incognito window.

If you’re still having trouble, get in touch with our Customer Care team.

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