Our Recipe Boxes

Frequently Asked Questions

Below you will find answers to the most frequently asked questions about our food boxes.
Below you will find answers to the most frequently asked questions about our food boxes.

EDITING & MANAGING MY ACCOUNT

How do I select my meals?

Click on the button below to view your menu where you can select your recipes up to 4 week in advance. Use the - and + icons to remove and add meals, and don't forget to save your selections!

Select Meals

Remember to make any changes to your order by our deadline. You can find your weekly order cut-off in the ‘My Menu' section of your account.

How do I update my email address?

Click on the button here to update your email address.

How do I opt out of marketing emails?

Click on the icon to update your notification preferences.

Opt-out of Emails

How do I log into my HelloFresh account?

Click on the button below to head straight to the log-in page. Login

(TIP: If you followed this link and can't see a log-in page, you may already be logged in! Check the top-right corner of the page for your name)

If you have forgotten your password, click 'Forgot password?' and enter the email address you used to sign up. Please check your spam folder if you can't see the new password email in your inbox after a few minutes.

How can I reactivate my subscription?

We'd LOVE to have you back! Click on the button below to reactivate your subscription. Please check all your details are correct and don't forget that all changes must be made before your weekly order cut-off. You can find your weekly order cut-off in the ‘My Menu' section of your account. Reactivate

How to cancel your subscription

Click on the button below to cancel your subscription. Please mark your reason for stopping your deliveries, and leave feedback for us to help us improve our service. If something has gone wrong with your deliveries, please chat with our Customer Care Team.

Cancel Account

You will receive an email confirming your cancellation, please retain this for future reference.

Remember to update your account before the weekly deadline. You can find your weekly order cut-off in the ‘My Menu' section of your account.

Can I add meal preferences to my account?

Yes, you can select from the following preferences:

Classic - An always exciting twist on those tried and tested recipes you know and love Family - Simple, satisfying and tasty meals the whole house is sure to enjoy Quick Cook - easy to prepare in under 30 minutes Veggie - For vegetarians and veg lovers alike Calorie Smart - Reduce the calories but retain the flavour with delicious low cal meals Pescatarian - Make the world your oyster with a mix of veggie and seafood meals Protein Rich - Over 35g of protein and under 750kcal served up in every meal

If you apply a preference to your account, you can still view the full menu and swap your meals.

To add a meal preference to your subscription, click here.

Remember changes to your delivery details must be made before your weekly order cut-off. You can find your weekly order cut-off in the ‘My Menu' section of your account.

Can I change my first order?

You can change the meals for your first order by clicking on the link below and logging in: Select Meals

Any other changes for your first order must be requested by contacting our Customer Care team.

Where can I view credit on my account and how do I use it?

Click on the button below to check if you have any credit on your HelloFresh account: Check Your Credit

Credit will always apply against your next full price order if it's added to your account before our deadline. You can find your weekly order cut-off in the ‘My Menu' section of your account.

Is there a deadline for making changes to my order?

All changes (including meal swaps, skipping deliveries, changing your box type and cancelling your subscription) need to be made by our deadline, Remember changes to your delivery details must be made before your weekly order cut-off. You can find your weekly order cut-off in the ‘My Menu' section of your account.

This is so we can give our suppliers enough notice to provide us with the exact quantities we need. We try to reduce food waste as much as possible, so we need our deadline to make this happen. Click on the button below to manage all of your upcoming deliveries: My Deliveries

How does HelloFresh hold my data?

To enable you to order from us, we will create a customer account for you after your registration. In order to protect your customer account from access by third parties, we store your user name and password, making your account only accessible by you, with your login details.

In order for us to deliver the boxes to your door, we store your contact data, order and delivery time, and payment information. You can voluntarily provide your phone number so that we can contact you in case of delays or problems delivering your box.

HelloFresh values your privacy, for more information about how HelloFresh processes your personal data please see our privacy policy.

If you would prefer we did not have this information, you can request for it to be erased by contacting privacy@hellofresh.ie

This process of erasure can take up to 28 days, but we can assure you that we will no longer keep any of your details or contact you in the future.

Can I change the number of meals or servings in my plan?

Yes! you are in complete control of the number of meals you will recieve each week. Currently we offer 3, 4, or 5 meals and you have the option to change the number of servings between 2 people and 4 people. You also have the option to add extra meals to your box, according to your needs.

Click on the icon below to edit your box size: Change My Box Size

Don't forget to make changes to your upcoming order before our deadline.You can find your weekly order cut-off in the ‘My Menu' section of your account.

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