ABOUT HELLOFRESH
We’re a recipe boxe delivery service designed to make dinnertime quick, easy and delicious!
How do we do this? By delivering fresh, seasonal ingredients and easy-to-follow recipe cards right to your door, making it quick and easy for you to cook wholesome dinners the whole household will love.
You select your meals to create your perfect menu, and we’ll deliver the exact amounts of everything you need to make the meal. You’ll just need to have a few pantry staples on hand (don’t worry - it’s just basic things like salt, pepper and oil).
We run a flexible subscription, so there’s no scary lock-in terms or cancellation fees. And the best part? You can manage your account by simply logging into your account on our homepage. Just make sure any changes are made before our deadline, which is at 23:59 on Wednesday, the week prior to your delivery.
In your box, you'll receive:
6 step photographed recipe cards, an insulated cool bag with reusable gel ice packs containing all your meat and dairy products, and all the portioned out ingredients you need to easily create delicious dinners.
The only ingredients you may need at home are:
Cooking oil Butter Salt Pepper Sugar Eggs Flour Milk
Remember to choose your recipes each week before your weekly deadline, which is on Wednesday, at 11:59PM, before your order is due. The deadline for your first order may vary. You can find your order deadline for your upcoming deliveries in the ‘My Deliveries’ section of your account. Payments are taken the day following your weekly order deadline.
If you need to change your personal details such as your name or email address, it's easy to do from your online account. Simply click the button below:
If you have any questions, please feel free to reach out to us via live chat by clicking here and select 'Chat now' option. Our friendly Customer Care team is available Monday to Wednesday from 8:00 AM to 9:00 PM, Thursday from 7:00 AM to 9:00 PM, and Friday to Sunday from 8:00 AM to 7:00 PM
On top of your selected meal plan, we also offer a range of Extras to supplement your weekly recipes such as Sides, Desserts, Soups, Breakfast and Lunch Specials and Ready to Heat meals.
Just remember to add any Extras before your weekly order cut-off.
- Our plans are flexible to suit your schedule! You can pause, skip or cancel your weekly deliveries at any time.
- Just click the “Edit Delivery” button in your “My Deliveries” menu page to change delivery days, box size or skip a week.
- If you need to cancel your account, you can do so in “Account Settings" on a web browser.
- Remember to make any changes to your order before your weekly order cut off.
The price of your delivery depends on the size of box you order and the meals you select each week. Take a look at all our recipes and pricing options here.
If you choose a Premium meal or extra, you will see an extra charge for these goodies, separate to your normal meal box. Any additional charges are stated on the menu and your order total will update if you select them for an upcoming order.
We are aware of fraudulent websites and emails that look very similar to HelloFresh or carry our branding. In Ireland, HelloFresh operates solely through the web domain, hellofresh.ie. For all other official domains operating under the HelloFresh brand name, please visit our global website here. We urge customers to keep their details safe and remember we will never email you to ask you for your personal details, financial or otherwise.
If you think you might have been targeted by fraud or a scam regarding HelloFresh please contact our customer service team anytime using our contact page.
